World-class digital services


As part of the Coherency Reform of the Public Sector, the government has launched the initiative World-class digital services. Although the United Nations has ranked Denmark as the world leader in its biennial e-government survey 2018, we should not rest on our laurels.

The Agency for Digitisation has helped realise the government's aims for even better digital services. Efforts have resulted in an ambitious and broad reform, and I am certain that our track record so far will keep us at the forefront of the digital countries.

We cannot take confidence for granted
The reform will increase focus on creating confidence and trust in the public sector, with particular focus on the processing of citizens' data. Here, the government will provide citizens with an overview of the information that public authorities have on them. This will create transparency and ensure a continued high level of confidence among citizens. 

World-class collaboration
In addition, we will develop a driving licence app and improve user journeys, all with citizens as the focal point. Furthermore, emerging technology will quickly benefit society, and we will create a better digital overview of cases in progress between citizens and the public authorities. 

Naturally, we cannot do all this alone. There will also be a need for outstanding collaboration, and we look forward to collaborating with ministries, municipalities and regions on realising the plan. 

Best regards,
Rikke Hougaard Zeberg