About the Agency for Digitisation

The Agency for Digitisation is an agency within the Ministry of Finance and was established in 2011 to be in charge of the government’s digitisation policies. With the aim of renewing the Danish welfare, the agency is responsible for the implementation of the government's digital ambitions and the use of digital welfare technology in the public sector.

A common public sector

The government’s digital ambitions include all levels of government, from central government to regions and municipalities - i.e. both the administrative institutions such as ministries, agencies, public sector institutions, and municipal and regional administrations, and hospitals, schools, universities, etc.

The Agency is the engine driving public sector collaboration in the efforts to digital transform the public sector. The Danish digital transformation effort is therefore based on a unique common responsibility to embrace the digital mindset and the vision of a digital public sector. The private sector is a key partner in this regard.

Furthermore, interacting with the public sector, businesses, trade organisations and NGOs are also contributing to finding common solutions for the digital transition and helping to secure the foundation for a strong and secure digital Denmark.

Towards a digitised society

We usually say that “everyday life is digital". The public sector is gradually becoming fully digital and digitisation is today unavoidable, but a prerequisite in a modern welfare society. Digitisation is a key driver for creating a coherent, accessible, and citizen-focused public sector.

One of the main results of many years of Danish digitisation efforts is the provision of a single digital letter box for all official letters sent to citizens and businesses, Digital Post. Since November 2014, it has been mandatory for citizens over the age of 15 to receive digital official communications (digital letters) from the public sector.

Furthermore, it is mandatory for citizens in Denmark to use digital solutions to communicate in writing with the public sector. In order to make communication and information exchange between the public sector, businesses, and citizens as easy as possible, the agency is responsible for a wide variety of common public sector digital tools and solutions, ranging from the developing and operation of an eID/digital signature solution to websites aimed at citizens (the national citizen portal).

The next milestone for the agency is the implementation of the common public sector Digital Strategy 2016-2020. The strategy provides a clear direction for the overall efforts in the public sector and has set a number of ambitious goals for digitising the public Denmark.

The 3 main goals are:

  1. The use of public digital services must be easy, fast, and of high quality.
  2. Public sector digitisation must provide good conditions for growth.
  3. Security and trust must be at the centre.

Moreover, the appointment of a Minister for Public Sector Innovation within the Ministry of Finance has been pivotal to a set of new ambitious task.

One of the key tasks will be to implement the initiatives set out in the coherency reform programme: Meeting the public sector should be transparent and easy, and a digital transformation of public service provision must have the aim of making everyday life easy: it shouldn’t be difficult moving your address, apply for social benefits, or starting a new business. This means ensuring, for example, a more user-friendly and coherent user-journey when several public authorities at different levels og government are involved.

Moreover, the government launched a new strategy - A solid ICT foundation – Strategy for ICT management in central government – aimed at improving central government management of existing operating ICT solutions.

To accomplish the ambitious task that has been set, the agency has a sharp focus on working efficiently and effectively. We perform efficiency and effectiveness analyses, and we develop business cases and plans for benefits realisation, collaborative models, support programmes, ICT policy, and technology.