Numbers and Statistics

ICT use in Denmark - 2020

  • 95 percent have accesses to the internet at home. For 75-89 year-olds, the share is 66 percent.
  • 90 percent access the internet every day or almost every day (5-7 times a week). For 75-89 year-olds, the share is 48 percent.
  • 87 percent of internet users have used public authorities’ websites to search for information within the last year.
  • 92 percent of Digital Post users are confident in communicating with public authorities using Digital Post.
  • 66 percent of internet users have submitted forms to public authorities online within the last year.
  • 91 percent of users of services on public authorities' websites are satisfied with how easy it is to use the services.

Unless otherwise stated, respondents were 15-89 years old.

Updated on 1 September 2021

Borger.dk

  • 72 million visits on borger.dk in 2022
  • 6 million visits on borger.dk in January 2023
  • 91 percent of borger.dk users are either very satisfied or satisfied with the portal

Updated on 27 February 2023

Digital Power of Attorney

Number of solutions

  • 45 specific powers of attorney can be granted.

Number of powers of attorney

  • 2.1 million powers of attorney have been granted since 2014

Updated on 22 April 2022

NemSMS

Number of users

  • 3.5 million receive NemSMS from the Danish public sector

Number of service messages

  • 25.5 million service messages were sent through NemSMS in 2020

Updated on 15 November 2021

Driving Licence App

Downloads and Use

  • The Driving Licence App has been downloaded 1.9 million times since its launch in November 2020.
  • 1.3 million digital driving licenses have been created.
  • The driving license app is used approximately 45,000 times a day.

Satisfaction

  • iOS user reviews give the Driving Licence App 4.4 out of 5 stars.
  • Android user reviews give the Driving Licence App 3.4 out of 5 stars

Updated on 22 April 2022

Health Insurance Card App

Downloads and use

  • The Health Insurance Card App has been downloaded 2.1 million times since its launch in June 2021.
  • 2.2 million digital Health Cards have been created.
  • The Health Insurance Card App is used approximately 49,500 times a day.

Satisfaction

  • iOS user reviews give the Health Card app 4.4 out of 5 stars.
  • Android user reviews give the Health Card app 4.1 out of 5 stars.

Last updated on 22 April 2022

NemKonto

Number of accounts

  • 5.7 million person-related accounts registered.
  • 728,000 business-related accounts registered.

Number of payments

  • 7.8 million payments in December 2021.
  • 97.9 million payments in 2021.

Last updated on 22 April 2022

NemLog-in

Number of users

  • 450,000 users have been created in the Joint User Rights Management.
  • 374,000 businesses and public authorities have been set up as a user organization.

Number of transactions and signatures

  • 39 million transactions in NemLog-in with login/SSO in March 2022.
  • 765,000 signatures with NemLog-in signing service in March 2022.

Updated on 22 April 2022

Digital Post

Number of users

Of 4.8 million residents over the age of 15, who are covered by the 'Public Digital Post Act':

  • 4.6 million citizens receive Digital Post from public authorities.
  • 331,000 citizens are exempt from Digital Post from public authorities.

Number of messages

  • 227.3 million messages were sent through Digital Post in 2021 from public authorities.
  • 202 million messages were sent through Digital Post in 2021 from public authorities to residents.
  • 25.3 million messages were sent through Digital Post in 2021 from public authorities to businesses.

Satisfaction

A user satisfaction survey from 2021 shows that:

  • 83 percent are either very satisfied or satisfied with Digital Post.
  • 64 percent of businesses are either very satisfied or satisfied with Digital Post.

Updated on 22 April 2022

NemID

Number of users

  • 5.2 million residents have a NemID with a public digital signature.
  • 4.1 million residents use the NemID key app.
  • The NemID key app has been downloaded 7.7 million times.

Satisfaction

A survey of NemID from 2020 shows that:

  • 94 percent of users are satisfied with NemID.
  • 98 percent of users are satisfied with the NemID key app.
  • 74 percent prefer to log in with NemID.

Updated on 22 April 2022