Digital Inclusion

Regardless of the starting point of the individual, digital solutions and the public sector in general must be accessible to all residents in Denmark.

Most residents in Denmark are comfortable using digital technologies. However, some are challenged by the digitisation of society for different reasons, e.g. due to disabilities, lack of digital skills, reading difficulties or lack of knowledge about the organisation of the public sector. 

Principles for Digital Inclusion

With six principles for digital inclusion, the Agency for Digital Government, Local Government Denmark and Danish Regions collectively set the direction for public digitalisation with consideration for all citizens.

The joint government principles for digital inclusion aim to promote responsible and inclusive digitalisation.

For Danish users, provides specific tools, materials, cases and examples for each principle to support the work with inclusive digitalisation in a public organisation.

The principles are advisory and meant to assist authorities in their efforts towards inclusive digitalisation.

Download the digital publication 'Principles for digital inclusion' (PDF)

Frontpage of the publication 'principles for digital inclusion'

Targeted communication

The Agency for Digital Government takes special measures to ensure that digital services provided by the public sector are accompanied by targeted communication and assistance to people with special needs.

These measures include research and analysis, collaboration with stakeholders, issuing guides for digital solutions, and producing educational materials targeted at people challenged by digitisation.

An example of targeted communication – short animated films

Three animated films guide people challenged by digitisation through the digital solutions MitID, Digital Post and NemSMS.
The animations focus on everyday life and use common life situations to high-light the advantages of using MitID, Digital Post and NemSMS

Residents can read their mail from the public sector in the Digital Post app and on It is also possible to read mail from the public sector on the commercial platforms e-Boks and These platforms also support mails from commercial actors, e.g. banks and power providers. Residents decide which platform to use.

Read more about Digital Post


Embed code

<div><iframe aria-label="Animationsfilm om Digital Post engelsk tale" type="text/html" src="" frameborder="0" allowfullscreen allow="autoplay; fullscreen"></iframe></div>

Digital communication with the public sector presupposes that citizens can authenticate themselves through secure means, when they access for instance their Digital Post. MitID is the national digital signature and eID in Denmark.

Read more about MitID


Embed code

<div><iframe aria-label="Animationsfilm om MitID engelsk tale" type="text/html" src="" frameborder="0" allowfullscreen allow="autoplay; fullscreen"></iframe></div>

NemSMS makes it possible to receive text messages about for instance up-coming appointments at the hospital, changes in payments or important infor-mation from local authorities.

Read more about NemSMS


Embed code

<div><iframe aria-label="Animationsfilm om NemSMS engelsk tale" type="text/html" src="" frameborder="0" allowfullscreen allow="autoplay; fullscreen"></iframe></div>

Two Networks

Since 2015, the Agency for Digital Government has facilitated the Network for Digital Inclusion. Members count around 95 different organisations and authorities, both local and central. The main objective of the network is to support and enhance the possibilities of people challenged by digitasation to participate in the digital society.

In 2023, a new network aimed at authorities was established – the so-called Government Network for Digital Inclusion. The network consists of 70 different authorities ranging from central government departments over regional governments to municipalities. The main objective of the Government Network for Digital Inclusion is to strengthen the sharing of knowledge and experiences concerning digital inclusion across authorities.

Monthly newsletter

Every month, the agency issues a newsletter on digital inclusion particularly targeted at different organisations and central and local government authorities.