Borger.dk – National Citizen Portal

When borger.dk was launched in 2007, the goal was that people should be able to find information about the public sector online and access digital services easily.

Today, borger.dk still provides a single point of access to information about the Danish public sector and to public services online at any time of the day. Usability is essential in the ongoing work of developing and operating borger.dk.

Information about the public sector

Borger.dk is developed and run by the Agency for Digital Government. The site contains information for residents about the public sector, administrative procedures and legislation, as well as rights and responsibilities. Information on the site is maintained by the editorial team at borger.dk and a number of public authorities. Each public authority has the responsibility to ensure that all information on borger.dk – within their area of responsibility – is relevant, correct, updated and easily comprehensible.

The pages on borger.dk are organised in a number of categories, for instance:

• Family and children
• Work, unemployment benefits and holidays
• School and education
• Finances, tax and student grants
• Health and illness.

Users can navigate to the categories through the menu or via the search function.

Online self-services on borger.dk

In addition to the many pages, borger.dk also showcases a large number of online self-services across the public sector, regardless of whether the service is offered by a national public authority or by the local municipality. Using borger.dk, people can enrol their children in daycare, report a change of address, apply for child benefits, change general practitioner (GP), complete their tax return, and much more.

The online self-services enable all residents in Denmark to help themselves using the digital solutions whenever it's convenient for them.

Continuous development

Borger.dk was first launched in 2007. The idea of creating a national citizen portal was initiated after an analysis in 2005 showed that many people in Denmark wanted a portal that provided a concise and good overview of the public sector. Since the initial launch, borger.dk has continuously been updated focusing on making the portal even more useful for residents.

In 2008, borger.dk was expanded to include ‘Min Side’ (My Page), where residents could log in to access a range of data about themselves. In 2020, ‘Min Side’ was renamed ‘Mit Overblik’ (My Overview). The vision behind ‘Mit Overblik’ was to create transparency for residents by bringing together public sector data in one place, thereby giving them a better overview. 

Currently, Mit Overblik includes information on for instance taxes, housing, benefits and financial support, outstanding debt to public authorities, appointments and cases with the public sector.

Read more about Mit Overblik

Digital Post on borger.dk and the Digital Post app

Borger.dk hosts a platform for Digital Post, the national service through which residents receive all post from public authorities as electronic post. It is also possible to access Digital Post through the Digital Post app.

Read more about Digital Post on borger.dk

Read more about the Digital Post app

Lifeindenmark.dk

Lifeindenmark.dk is an English version of Denmark’s National Citizen Portal, borger.dk. The site contains information in English for international citizens – typically people who are contemplating moving to Denmark or who have recently moved to Denmark.

The site contains practical information and rules about living and working in Denmark.

Read more about lifeindenmark.dk