Organisation and responsibilities

The Agency for Digitisation is an agency of the Ministry of Finance and was established in 2011 to speed up the digitisation processes required to modernise the Danish welfare society. The Agency is in charge of the digitisation of Denmark and is responsible for the implementation of the government's digital ambitions in the public sector.

Ms. Tanja Franck is the Director-General of The Agency for DigitisationMr. Adam Lebech is Deputy Director-General of The Agency for DigitisationMs. Signe Caspersen is Deputy Director-General of The Agency for DigitisationExecutive Office is headed by Ms. Maria AntonsenCentre for Governance and Portfolio Management is headed by Ms. Rikke Saltoft Andersen and Mr. Søren BeltofteCentre for Digital Identities is headed by Ms. Anna Louise Kropp Kehler, Ms. Charlotte Jacoby and Ms. Maja BjerregaardCentre for Digital Post, NemKonto and App Certificates is headed by Ms. Sarah Kirkeby, Mr. Jacob Rasch and Ms. Lone BuchThe National Centre for Public Sector Innovation is headed by Ms. Pia GjellerupDivision for Cyber- and Information Security is headed by Ms. Marie WesselDivision for Analysis and Policy is headed by Mr. Mick Bundgaard DigeDivision of Law is headed by Mr. Jørgen Breddam and Ms. Stinne AndersenDivision for Digital Inclusion is headed by Ms. Susanne DuusCentre for Technology and Data is headed by Mr. Per Gade and Mr. Christian PlaschkeDivision for borger.dk is headed by Ms. Helle Junge NielsenDivision for Digital Services is headed by Ms. Nina Husfeldt ClasenInternational team is headed by Ms. Pernille SørensenDivision for Central Government ICT Management is headed by Mr. Kristoffer Lange

Centre for Digital Identities

Centre for Digital Identities is responsible for ensuring stable and secure system management of NemLog-in, NemID and eID gateway. In addition, the Centre is responsible for developing the next generation of the public digital it-solutions, MitID and NemLog-in3, including the eID for companies, MitID Erhverv. In addition, the Centre is responsible for further developing the eID infrastructure.

The Centre executes these tasks in close collaboration with its suppliers and other external partners, to ensure that the it-solutions are built for future needs and reflect the necessity for increased security and flexibility for ongoing adaption to the user’s needs.

Centre for Digital Identities prepares and supports the transitions of the decentralized authorities and all user groups from NemID to the upcoming digital infrastructure solutions through an active communication and implementation effort.

Centre for Digital Post, NemKonto and App Certificates

The Centre for Digital Post, NemKonto and App Certificates is responsible for developing new solutions and ensuring stable operations and management of Digital Post, NemKonto, the digital Driver’s License and the digital Health Insurance Card.

The Centre works to ensure that the IT solutions accommodate future requirements, including continuous adaptation to user needs, while maintaining the need for increased security.

In addition, the Centre is responsible for the Agency’s App strategy. The strategy must support an efficient, flexible and uniform development of apps, which must ensure that citizens have up-to-date digital solutions at hand.

Centre for Governance and Portfolio Management

Centre for Cross-functional Product Management is a shared service center, and is responsible for activities supporting the product centers; Centre for Digital Identities and Centre for Digital Post, NemKonto and App-certificates. The centre supports the work of ensuring an efficient and well-structured management of the central public digital solutions, and the further development of these.

In order to support the product centres, the Centre for Cross-functional Product Management also coordinates tasks to ensure that the product centres have the necessary resources to ensure successful management of the public digital infrastructure it-solutions and synergy across these. Furthermore, the centre is responsible for managing policy processes in areas related to the digital infrastructure solutions in close collaboration with the product centres.

Centre for Technology and Data

The Centre for Technology and Data is responsible for forging a more coherent public sector by providing an improved framework for sharing and reusing data and new technological opportunities. The centre is responsible for preparing, coordinating and implementing work on data and new technology in the public sector. This includes ensuring interoperability between work on basic data and common public sector digital architecture. The centre is also responsible for a number of initiatives based on the common public sector Digital Strategy 2016-2020 and the government’s Coherency Reform track towards world-class digital service, including common public sector digital architecture, the Basic Data programme, and strategies for data and artificial intelligence.

Division for Analysis and Policy

The Division for Analysis and Policy spearheads development of the broad digitisation policy. The division plays an important role in facilitating the joint digitisation efforts of the central government, the Danish municipalities and the Danish regions i.e. through the overall management of joint digital strategies. Furthermore, the division conducts analyses of case handling processes and service delivery in order to use digitisation as a tool for better service to citizens, more cost-efficient processes and lower carbon footprint. The division currently focus on the potential benefits of emerging technologies such as artificial intelligence (AI) and robotics within the Danish public sector. Another important agenda is digital-ready legislation. 

Division for borger.dk  

The national citizen portal borger.dk is a “one-stop-shop” for citizens to all digital public services. The portal receives more than 34 million visits per year. The Division for borger.dk has strong focus on optimising the portal for user needs. Users should easily and efficiently be able to find answers to their questions and serve themselves online. It should be easy for citizens to navigate borger.dk, and they should feel confident that they are using the website correctly.

Division for Central Government Digital Projects

The Division for Central Government Digital Projects provides the basis for professionalising work on ICT projects and operations in the government sector in order to ensure efficient use of government resources. The division’s main efforts are centred on establishing a new management system for central government ICT systems, strengthening the existing management system for central government ICT projects, cultivating strong competencies within government authorities, and preparing a model for managing government contracts. The division is also secretariat to the Danish Council for ICT.

Division for Cyber- and Information Security

The Division for Cyber- and Information Security is working on securing an efficient and effective digitisation of the public sector. The division has specialised competencies in the area of security-related legal requirements, standards, and compliance to the EU General data protection regulation (GDPR) and the EU Regulation on electronic identification and trust services for electronic transactions (the eIDAS regulation).

Division for Digital Inclusion

The Division for Digital Inclusion ensures that public sector digitisation caters for everyone in society. Some need help to be digital, while others never become digital. But no matter what, everyone should have access to the public services they need. Work also includes making sure that the authorities are familiar with legal requirements for web accessibility and know how to comply with these requirements.

Another task of the Division is to monitor the websites of public authorities and to exercise supervision. 

Division for Digital Services

The Division for Digital Services ensures quality and coherence in public-sector digital service solutions for citizens and businesses. For example, the Division is responsible for developing cohesive digital user journeys as well as Mit Overblik (My Overview) on borger.dk to give citizens an improved digital overview of their own information and current cases with the public authorities.

Furthermore, the Division coordinates Danish implementation of the Single Digital Gateway EU Regulation, establishing a common European portal to make it easier for EU users to use digital self-service across national borders. Finally, the Division coordinates Danish membership of the Open Government Partnership; an international partnership to strengthen democracy and utilise digital technologies to improve society.

Division of Law

The Division of Law is responsible for matters regarding bills, contracts, procurement, data protection, and digitisation-ready legislation. The division assists and collaborates with other divisions within the agency with legal counsel and coordinates a number of activities in connection with the data strategy for digital services. It is also responsible for the coupling between legislation and policy in the agency’s work on digital services and initiatives regarding data ethics. Additionally, the division functions as the secretariat for the government’s Council for Data Ethics.

Executive Office

The Executive Office supports our directorate and the agency more broadly by performing a number of key functions. The primary objective of the Executive Office is to support the daily work of the directorate by performing a wide range of operational and management tasks.

The Executive Office is responsible for, among other tasks, coordinating the directorate’s calendars, assisting colleagues with policy and decision papers and other materials for the directorate, managing case processes, and liaising with the rest of the Ministry of Finance, as well as other ministries and government agencies. In addition, the Executive Office is responsible for the preparation of and follow-up on the agency’s objectives and results as well as managing our operating strategy paper.

Furthermore, the Executive Office has overall responsibility for press interactions and other public relations, including website, social media, etc. The Executive Office also prepares board and management meetings, staff days, and management seminars, and our work has a strong focus on the development of employees and the agency in general.

International Team

International Team is responsible for international activities, including coordination of EU-related activities. The purpose of the team is to influence the EU agenda at an early stage in order to secure Denmark a higher degree of impact on the EU’s digital agenda and subsequent regulations in the area. Furthermore, the team is responsible for international travels and presentations of top-management and for receiving foreign delegations.