Centre for Infrastructure Development
The Centre for Infrastructure Development is responsible for developing the next generation of digital infrastructure via three projects: MitID (“MyID” – the 3rd generation national eID solution), NemLog-in3 (“EasyLogin” – the new generation single sign-on solution) and Næste generation Digital Post (the next generation digital letterbox for citizens and businesses).
The centre provides the foundation for furthering the digital transformation of Denmark. The new digital infrastructure must be future-proof and reflect the necessity of increased security and flexibility in order to ensure that we are continuously able to adjust solutions to suit user needs. The centre is responsible for preparing and implementing the solutions from start to finish. Additionally, the centre is in charge of establishing a register of contact information and a support solution, both of which will make it easier for citizens and businesses alike to get the help they require when interacting with public authorities. The centre is also tasked with developing digital versions of both Danish driving licenses and health insurance cards.
Division for System Management
The Division for System Management is key responsible for the management and operation of the central, joint-public solutions. It is essential for the credibility of digitization that the public sector, citizens and companies in Denmark experience solutions that are secure and have high performance.
The division is responsible for the efforts towards the continuous development and professionalisation of system management within the Danish Agency for Digitisation. The aim is to ensure efficient and well structured system management, which meets the high requirements for GDPR and ISO compliance and portfolio management.
Centre for Technology and Data Strategy
The Centre for Technology and Data Strategy is responsible for forging a more coherent public sector by providing an improved framework for sharing and reusing data and new technological opportunities. The centre is responsible for preparing, coordinating and implementing work on data and new technology in the public sector. This includes ensuring interoperability between work on basic data and common public sector digital architecture. The centre is also responsible for a number of initiatives based on the common public sector Digital Strategy 2016-2020 and the government’s Coherency Reform track towards world-class digital service, including common public sector digital architecture, the Basic Data programme, and strategies for data and artificial intelligence.
Division for Analysis and Policy
The Division for Analysis and Policy spearheads development of the broad digitisation policy. The division plays an important role in facilitating the joint digitisation efforts of the central government, the Danish municipalities and the Danish regions i.e. through the overall management of joint digital strategies. Furthermore, the division conducts analyses of case handling processes and service delivery in order to use digitisation as a tool for better service to citizens, more cost-efficient processes and lower carbon footprint. The division currently focus on the potential benefits of emerging technologies such as artificial intelligence (AI) and robotics within the Danish public sector. Another important agenda is digital-ready legislation.
Division for Digital Legislation
The Division for Digital Legislation is responsible for matters regarding bills, contracts, procurement, data protection, and digitisation-ready legislation. The division assists and collaborates with other divisions within the agency with legal counsel and coordinates a number of activities in connection with the data strategy for digital services. It is also responsible for the coupling between legislation and policy in the agency’s work on digital services and initiatives regarding data ethics. Additionally, the division functions as the secretariat for the government’s Council for Data Ethics.
Division for Central Government Digital Projects
The Division for Central Government Digital Projects provides the basis for professionalising work on ICT projects and operations in the government sector in order to ensure efficient use of government resources. The division’s main efforts are centred on establishing a new management system for central government ICT systems, strengthening the existing management system for central government ICT projects, cultivating strong competencies within government authorities, and preparing a model for managing government contracts. The division is also secretariat to the Danish Council for ICT.
Division for borger.dk
The national citizen portal borger.dk is a “one-stop-shop” for citizens to all digital public services. The portal receives more than 34 million visits per year. The Division for borger.dk has strong focus on optimising the portal for user needs. Users should easily and efficiently be able to find answers to their questions and serve themselves online. It should be easy for citizens to navigate borger.dk, and they should feel confident that they are using the website correctly.
Division for Cyber- and Information Security
The Division for Cyber- and Information Security is working on securing an efficient and effective digitisation of the public sector. The division has specialised competencies in the area of security-related legal requirements, standards, and compliance to the EU General data protection regulation (GDPR) and the EU Regulation on electronic identification and trust services for electronic transactions (the eIDAS regulation).
Division for Digital Inclusion
The Division for Digital Inclusion ensures that public sector digitisation caters for everyone in society. Some need help to be digital, while others never become digital. But no matter what, everyone should have access to the public services they need. Work also includes making sure that the authorities are familiar with legal requirements for web accessibility and know how to comply with these requirements.
Another task of the Division is to monitor the websites of public authorities and to exercise supervision. Finally, the Division is responsible for ensuring the legal basis for Denmark’s future public-sector digital infrastructure, particularly the NemLog-in, MitID and Digital Post solutions, in order to maintain the confidence of citizens and businesses in digital administration and to protect their fundamental rights.
Division for Digital Services
The Division for Digital Services ensures quality and coherence in public-sector digital service solutions for citizens and businesses. For example, the Division is responsible for developing cohesive digital user journeys as well as Mit Overblik (My Overview) on borger.dk to give citizens an improved digital overview of their own information and current cases with the public authorities.
Furthermore, the Division coordinates Danish implementation of the Single Digital Gateway EU Regulation, establishing a common European portal to make it easier for EU users to use digital self-service across national borders. Finally, the Division coordinates Danish membership of the Open Government Partnership; an international partnership to strengthen democracy and utilise digital technologies to improve society.
International Team is responsible for international activities, including coordination of EU-related activities. The purpose of the team is to influence the EU agenda at an early stage in order to secure Denmark a higher degree of impact on the EU’s digital agenda and subsequent regulations in the area. Furthermore, the team is responsible for international travels and presentations of top-management and for receiving foreign delegations.