People in Denmark Confident in Digital Communication with the Public Sector
A new survey from Statistics Denmark shows that people in Denmark trust digital public services and are content with the public sector’s digital solutions.
Since 2001, Statistics Denmark have investigated use of ICT in the Danish population annually. The new survey from 2020 offers insight into the population’s use of and satisfaction with the public sector’s digital solutions.
People in Denmark Trust Public Sector Solutions and Data Processing
The report shows that people in Denmark generally feel safe when they communicate digitally with the public sector, and that they trust the public sector’s digital solutions.
Specifically, the survey finds that the national Digital Post service is used by 94 percent of the population over the age of 15. Of these users, 92 percent feel safe in communicating with the authorities through the platform, which is the same result as in 2019.
Moreover, 81 percent of respondents trust that Danish authorities handle their personal information carefully.
The numbers also show a potential for improvement. Eight in ten respondents express that their trust in the handling of personal information would increase if they had a higher degree of knowledge of the information stored about them by the public sector.
Together with Local Government Denmark and the Danish Regions, the Agency for Digitisation is currently working on establishing an expanded personal overview for the individual citizen of the information held by the public sector about them. This personal overview will be established on the citizens’ portal borger.dk.
We are of course very satisfied with citizens’ confidence in the public sector’s digital solutions and our handling of their personal information. This trust is crucial for the success of the digital public sector in Denmark.
Among other interesting highlights, the new report from Statistics Denmark shows that citizens with high trust in the public sector’s handling of data are more likely to use digital healthcare solutions and check up on their health data online. This clearly shows that the continued trust of citizens is pivotal for successful digital public services.
Signe Caspersen, Deputy Director of Danish Agency for Digitisation