Digital Post User-Data

The first versions of Digital Post have been natural steps towards a more digital society in which communication is increasingly digitised.

The use of Digital Post is only increasing. In 2016, the number of sent Digital Post was 112.6 million, a number that increased to 227.3 million in 2021.

Today, more than 4.5 million Danish citizens (91.7 % of the entire Danish population) and 700,000 businesses and other enterprises actively use Digital Post, and approximately 600 public authorities are part of the Digital Post-network, which is now the number one public-digital-service for communication between the state, citizens and enterprises in Denmark.

User satisfaction survey

Every year Statistics Denmark and the Agency for Digital Government carry out a nationwide satisfaction survey concerning Digital Post.

The survey from 2021 shows that 83 % of asked citizens are “satisfied” or “very satisfied” with Digital Post. Likewise 64 % of asked enterprises are “satisfied” or “very satisfied” with Digital Post.

83 %

of asked citizens are “satisfied” or “very satisfied” with Digital Post.

64 %

of asked enterprises are “satisfied” or “very satisfied” with Digital Post.

Digital Post shipments in 2021

The yearly inquiry concerning Digital Post shipments shows that public authorities sent more 227.3 million messages as Digital Post to citizens and enterprises in 2021.

The numbers allots as follows:

  • 202 million message-shipments from public authorities to citizens.
  • 25.3 million message-shipments from public authorities to businesses and other enterprises

Registered -and exempted users of Digital Post according to age

The 2021-survey shows 4,582,482 citizens registered as Digital Post users in 2021, with 338,755 citizens exempted.

This graph illustrates the spread of these numbers according to age:

Digital Post notifications

The survey from the 8th of February 2022 shows that a majority of Danish citizens use the notification service to receive a text- or e-mail notice when receiving new Digital Post:

  • 4,510,972 citizens have signed up to receive notice per e-mail.
  • 4,412,974 citizens have signed up to receive notice per text.
  • 4,167,478 citizens have signed up to receive notice per e-mail and text.

Notice: Digital Post-notices is not the same as NemSMS. Public authorities use NemSMS to communicate service-messages of e.g. appointments with the public services to citizens, businesses and other enterprises, whereas Digital Post notifications alone notifies an owner of a digital mailbox of new post from public authorities.

Read more about NemSMS