Digital Post User-Data

The first versions of Digital Post have been natural steps towards a more digital society in which communication is increasingly digitised.

User satisfaction survey

Every year Statistics Denmark and the Agency for Digital Government carry out a nationwide satisfaction survey concerning Digital Post.

The survey from 2021 shows that 83 % of asked citizens are “satisfied” or “very satisfied” with Digital Post. Likewise 64 % of asked enterprises are “satisfied” or “very satisfied” with Digital Post.

83 %

of asked citizens are “satisfied” or “very satisfied” with Digital Post.

64 %

of asked enterprises are “satisfied” or “very satisfied” with Digital Post.

Digital Post shipments in the fourth quarter of 2023

The quarterly statement of shipments in Digital Post shows that public authorities sent 62.323.147 million messages as Digital Post to public authorities, companies and citizens in the fourth quarter of 2023.

The numbers allots as follows:

  • 854.313 thousand message-shipments from public authorities to public authortities.
  • 6.639.371 million message-shipments from public authorities to businesses and other enterprises.
  • 54.829.463 million message-shipments from public authorities to citizens.

Registered and exempted users of Digital Post according to age

The statement per the fourth quarter of 2023 shows that 5.200.619 citizens are registered with Digital Post and 293.212 citizens are exempt from Digital Post.

This graph illustrates the spread of these numbers according to age:

Digital Post notifications

The survey from the 8th of February 2022 shows that a majority of Danish citizens use the notification service to receive a text- or e-mail notice when receiving new Digital Post:

  • 4,510,972 citizens have signed up to receive notice per e-mail.
  • 4,412,974 citizens have signed up to receive notice per text.
  • 4,167,478 citizens have signed up to receive notice per e-mail and text.

Notice: Digital Post-notices is not the same as NemSMS. Public authorities use NemSMS to communicate service-messages of e.g. appointments with the public services to citizens, businesses and other enterprises, whereas Digital Post notifications alone notifies an owner of a digital mailbox of new post from public authorities.

Read more about NemSMS