In Denmark, residents’ daily activities and contact with the public sector is digital by default. Consequently, the Agency for Digital Government is developing My Overview in collaboration with the Danish municipalities, regions, and national authorities.
What is My Overview?
My Overview provides each resident with a personal page on the National Citizen Portal, borger.dk, where residents can log in using their national eID, MitID, to access some of the information public authorities hold on them in one place.
The overview provides information on tax, outstanding debt to public authorities, student grants, and housing, as well as status on benefits and ongoing cases with public authorities, upcoming agreements, and deadlines. The overview is personalised and only the resident has access to the data on the page. Furthermore, it is possible to access the Digital Post system (all letters from public authorities) through My Overview.
Visit the National Citizen Portal borger.dk
Go to the Digital Post system at borger.dk
The development of My Overview is part of a joint-public political vision for creating transparency for residents, and better and more coherent provision of digital services across the public sector. My Overview is a supplement to existing websites or self-service solutions by offering a digital overview for each resident about their data and interactions with the public sector as well as links to relevant public websites.
High-quality digital services
In Denmark, most residents contact public authorities through digital means. Such contact includes self-service solutions, information searches, and the national Digital Post system. However, it can be difficult for a resident to get an overview across different areas of the public sector of what ongoing cases, upcoming agreements, and deadlines they have. Residents may have to access several different sites from different authorities in order to gather all relevant information.
The purpose of My Overview is to offer residents a single platform where they can access the most relevant information public authorities hold on them. Consequently, the establishment of the platform will contribute to more transparent and user-friendly digital contact between residents and public authorities.
The implementation of My Overview requires a very complex digital infrastructure. The systems of 98 municipals, five regions and some 20 ministries must work together in order to provide the overview. Due to this level of complexity, My Overview will not be established as a complete solution from day one.
The development and implementation of the site will happen in stages between 2019 and 2026. Each stage will make it possible to show even more information from different authorities on the platform, increasing the overall value of My Overview.