The Division for Inclusion and Digital Services works to ensure that residents in Denmark experience an inclusive, user-centred and coherent public digital service, and receive the help and guidance needed.
The digitisation of the public sector in Denmark is based on a principle of accessibility for all. Navigating the digital society can be complex for many reasons – e.g. due to disabilities, lack of digital skills, or lack of knowledge and overview of the public sector.
The Division for Inclusion and Digital Services works to support the digitisation of a public sector that meets the needs of all users. Regardless of one’s individual starting point, everyone must experience a coherent and user-friendly digital service from the public sector. We work to ensure this through the following focus areas: Digital Inclusion, Web Accessibility, Life Event Guides and User Panel and User Research Space.
